Booking Terms & Conditions

By making this booking, you agree to the Terms and Conditions set out below.

A. Tickets are valid for the designated date and time slot only and cannot be amended. No refund can be authorised after the visiting time slot.

B. A one way system is in operation within the House and it is strongly advised that you follow this.

C. Large back packs, suitcases and prams are not permitted within the House. There is no left luggage facility, please do not bring large items to the site.

D. Historic floors within the house can be easily damaged and stiletto heels are not permitted. Please arrive wearing suitable footwear as heel covers are not provided.

E. The consumption of food and drink is not permitted within the main House. If you have a medical requirement please advise a member of staff on arrival.

F. We regret that it is not possible to bring motorised wheelchairs into the main House due to size limitations presented by our lift and doorways. Ramp and lift access is available to all principal floors within the house. For further information on our accessibility policy please email:

G. Mount Stuart accepts no responsibility for any personal property.

H. Photography within the House is permitted for non-commercial purposes only. No flash photography is permitted.

I. Mount Stuart reserves the right, at its discretion, to refuse admission or to remove from Mount Stuart any visitor who exhibits threatening or abusive behaviour.

J. In the event of an unexpected full site closure on safety grounds, all tickets will be refunded in full or transferred to an alternative date. Mount Stuart accepts no liability for travel, accommodation or other associated costs incurred as a result of the closure.

K. On certain dates throughout the year access to certain areas of the site may be limited due to maintenance, conservation work or private events. Mount Stuart reserves the right to alter the availability of attraction areas if it is deemed necessary or appropriate to do so.

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