Booking Terms & Conditions

By making this booking, you agree to the Terms and Conditions set out below.

A. Before making a purchase, please carefully review your individual selection as once purchased, tickets cannot be exchanged, refunded, or returned.

B. All guests entering Mount Stuart House & Gardens must have a valid entrance ticket.

C. The booking reference is confirmation of acceptance of the booking.

D. Large back packs, suitcases and prams are not permitted within the House. There is no left luggage facility, please do not bring large items to the site.

E. Historic floors within the house can be easily damaged and stiletto heels are not permitted. Please arrive wearing suitable footwear as heel covers are not provided.

F. The consumption of food and drink is not permitted within the main House. If you have a medical requirement please advise a member of staff on arrival.

G. We regret that it is not possible to bring motorised wheelchairs into the main House due to size limitations presented by our lift and doorways. Ramp and lift access is available to all principal floors within the house. For further information on our accessibility policy please email:

H. Mount Stuart accepts no responsibility for any personal property.

I. Photography within the House is permitted for non-commercial purposes only. No flash photography is permitted.

J. Mount Stuart reserves the right, at its discretion, to refuse admission or to remove from Mount Stuart any visitor who exhibits threatening or abusive behaviour.

K. In the event of an unexpected full site closure on safety grounds, all tickets will be refunded in full or transferred to an alternative date. Mount Stuart accepts no liability for travel, accommodation or other associated costs incurred as a result of the closure.

L. On certain dates throughout the year access to certain areas of the site may be limited due to maintenance, conservation work or private events. Mount Stuart reserves the right to alter the availability of attraction areas if it is deemed necessary or appropriate to do so.

See our Privacy Policy here.

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