Booking Terms & Conditions
By making this booking, you agree to the Terms and Conditions set out below. Covid-19 specific safety measures are current as at 9th August 2021 and have been put in place to protect the safety of our visitors and staff.
A. You agree to abide by any Covid-19 safety measures which Mount Stuart is operating during the visit. These include the mandatory wearing of face coverings in indoor spaces (unless exempt) and social distancing where applicable.
B. You confirm that the name and contact details provided on the booking are yours (as the lead party contact) and are correct. You understand that this data may be shared with NHS Test and Protect if requested. You understand that Mount Stuart staff may ask you or your party to use the ‘Check in Scotland’ app on arrival to support this government initiative.
C. Tickets are valid for the designated date and time slot only and cannot be amended unless Covid restrictions prevent you from visiting or you are unwell and need to self-isolate. In this instance, tickets can be refunded up to 24 hours prior to the visit date. Please email: email@example.com if you wish to cancel your booking. No refund can be authorised after the visiting time slot and your booking cannot be amended or refunded for any reason other than those stated in the aforementioned terms.
D. We will endeavour to provide First Aid support as needed. To keep you and our team Covid-safe, you may be asked by trained staff to administer self-treatment.
E. A one way system is in operation within the House and it is strongly advised that you follow this.
F. Large back packs, suitcases and prams are not permitted within the House. There is no left luggage facility, please do not bring large items to the site.
G. Historic floors within the house can be easily damaged and stiletto heels are not permitted. Please arrive wearing suitable footwear as heel covers are not provided.
H. The consumption of food and drink is not permitted within the main House. If you have a medical requirement please advise a member of staff on arrival.
I. We regret that it is not possible to bring motorised wheelchairs into the main House due to size limitations presented by our lift and doorways. Ramp and lift access is available to all principal floors within the house. For further information on our accessibility policy please email: firstname.lastname@example.org
J. Mount Stuart accepts no responsibility for any personal property.
K. Photography within the House is permitted for non-commercial purposes only. No flash photography is permitted.
L. Mount Stuart reserves the right, at its discretion, to refuse admission or to remove from Mount Stuart any visitor who exhibits threatening or abusive behaviour.
M. In the event of an unexpected full site closure on safety grounds, all tickets will be refunded in full or transferred to an alternative date. Mount Stuart accepts no liability for travel, accommodation or other associated costs incurred as a result of the closure.
N. On certain dates throughout the year access to certain areas of the site may be limited due to maintenance, conservation work or private events. Mount Stuart reserves the right to alter the availability of attraction areas if it is deemed necessary or appropriate to do so.