Why do I need to book online?
Booking online is recommended to guarantee entry and reduce queues at the ticket desk.
Do I need to print out my ticket?
Tickets can be printed or simply shown via smartphone/tablet on arrival.
Can I book on the same day as my visit?
Yes you can book on the same day as your visit or purchase from the ticket desk on arrival.
Will you provide a refund or transfer for my pre-booked ticket if I need to cancel my booking?
If you wish to amend or cancel your booking as a direct result of Covid-19 (for example you contract Covid-19, are self-isolating or restrictions prevent you travelling between regions) please email firstname.lastname@example.org. All amends and refunds must be requested at least 24 hours prior to the visit date. We regret that we are unable to amend or cancel bookings for any other reason.
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